09 NCAC 06C .0208         TELECOMMUNICATOR QUALIFICATIONS, TRAINING AND STAFFING

(a)  There shall be sufficient telecommunicators available to complete the call taking process for 911 calls.

(b)  Where communications systems, computer systems, staff, or facilities are used for both emergency and non-emergency functions, the non-emergency use shall not delay use of those resources for 911 operations.

(c)  911 calls for service and completing the call taking process shall have priority above nonemergency activities.

(d)  The PSAP shall provide standard operating procedures to its telecommunicators.

(e)  Telecommunicators shall not be assigned any duties prohibiting them from receiving 911 calls and completing the call taking process in accordance with Rule .0209(a) of this Section and the PSAP standard operating procedures.

History Note:        Authority G.S. 62A-42(a)(4);

Eff. July 1, 2016.